📜 TERMS AND CONDITIONS
Welcome to Arte de Pianos Cancún These Terms and Conditions govern the access and use of the website https://artedepianoscancun.com (hereinafter, the "Website"), operated by Arte de Pianos Cancún.
By accessing or using our Website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using the Website.
1. Exchange and Return Policy
At Pianoinside (by Arte de Pianos Cancún), we want you to be completely satisfied with your purchase. If a piano arrives with a factory defect or a pre-existing issue not caused by customer misuse, we offer the following:
✅ Exchanges: If the piano has a significant functional defect, you may request an exchange within 7 days of delivery. The instrument must be in the same condition as when it was delivered.
💰 Refunds: If an exchange is not possible, we may process a return and refund. The piano must show no additional damage, and a valid proof of purchase is required.
🚫 Exclusions (No exchange or return for):
Minor scratches or cosmetic imperfections consistent with the instrument's age.
Damage caused by misuse, accidents, or environmental neglect.
Normal wear and tear.
How to Request a Return or Exchange: Please send a message via WhatsApp (+52 998 352 0210) including photos of the issue and your order number. We will respond promptly to provide a solution.
2. Intellectual Property
Unless otherwise stated, Arte de Pianos Cancún owns all intellectual property rights for the content available on this Website. The following are prohibited:
Copying, reproducing, or redistributing content without prior written authorization.
Using content for commercial purposes without express consent.
3. User Comments
Users may post comments in designated areas. Arte de Pianos Cancún is not responsible for third-party comments but reserves the right to remove any content that is offensive, illegal, or violates site policies. By posting, you warrant that you own the rights to the content and that it does not infringe on any third party.
4. Limitation of Liability
The content on this Website is provided "as is" and "as available." We do not guarantee its continuous accuracy or availability. Arte de Pianos Cancún shall not be held liable for any direct or indirect damages arising from the use of this Website.
🔒 PRIVACY POLICY
Personal Data Protection In compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), Arte de Pianos Cancún informs you of the following:
1. Data Controller The party responsible for the processing of your personal data is Arte de Pianos Cancún, located at: Unit "Mago", 77560 Alfredo V. Bonfil, Quintana Roo, Mexico.
2. Purpose of Data Processing Your personal data will be used to:
Provide requested products or services.
Send information regarding promotions, offers, and news.
Comply with legal and contractual obligations.
3. Data We Collect We may collect: Name, email address, phone number, physical address, and payment information.
4. Data Transfer We do not transfer your personal data to third parties without your consent, except as required by law or for the fulfillment of the services requested.
5. ARCO Rights You have the right to Access, Rectify, Cancel, or Oppose (ARCO) the treatment of your data. To exercise these rights, please contact us via our official WhatsApp or email provided on the Website.
Política de Cambios y Devoluciones
En Pianoinside (by Arte de Pianos Cancún), nuestra prioridad es que usted esté completamente satisfecho con su adquisición. Si su instrumento presenta algún defecto de fábrica o un problema preexistente que no haya sido causado por un uso inadecuado, ofrecemos las siguientes condiciones:
6. Cambios
Si el piano presenta un defecto funcional significativo, puede solicitar un cambio dentro de los 7 días naturales posteriores a la entrega. El instrumento debe encontrarse en el mismo estado físico y mecánico en que fue entregado.
7. Devoluciones y Reembolsos
En caso de que no sea posible realizar un cambio por un modelo similar, podremos procesar una devolución con el correspondiente reembolso. Para ello, el piano no debe presentar daños adicionales y se requiere presentar el comprobante de compra original.
8. Exclusiones (No aplican cambios ni devoluciones por):
Rayones menores o detalles estéticos consistentes con la antigüedad del instrumento.
Daños causados por mal uso, accidentes o negligencia en el cuidado.
Desgaste natural por el uso cotidiano.
Condiciones Ambientales: No se cubren daños causados por condiciones ambientales extremas o por la falta de un control de humedad adecuado (45%-55% HR) en el domicilio del cliente.
9. Gastos de Envío y Maniobras
En caso de un cambio o devolución autorizada, podrán aplicarse cargos por gastos de envío y maniobras, a menos que el defecto sea confirmado legalmente como un error de fábrica.
¿Cómo solicitar un cambio o devolución?
Para iniciar el proceso, por favor contáctenos a través de WhatsApp (+52 998 352 0210) enviando la siguiente información:
Fotografías claras del problema o defecto.
Su número de pedido o nombre del cliente.
Una breve descripción de la situación.
Responderemos a la brevedad posible para brindarle una solución profesional. ¡Gracias por confiar en Arte de Pianos Cancún!
